Vision and leadership

Partner Relationship Management

　　Everest's brand customers are all over the world. Each location prioritizes service as its business focus and continues to maintain long-term and stable partnerships with brand customers in various countries, aiming to gain strong recognition from customers through continuous improvements in quality and technology. 

　　Everest has established a professional team to serve global customers. The members include representatives from business, R&D, production, production management, quality assurance and other units. Through regular visits to customers and brand owners, participation in domestic and international exhibitions, and other communication channels, we respond to and meet customer needs with an "immediate", "professional", and "appropriate" attitude.

▌ Customer Privacy 

　　Everest attaches great importance to the privacy of each customer and treats customer information as confidential company data. It consistently ensures customer privacy with the highest standards. In order to protect the rights and interests of customers, it has established rigorous protection measures and strictly controls access through the following mechanisms. In 2024, there were no incidents of infringement of customer privacy or data leakage.

◉ Customer privacy protection mechanism

　　Implement information asset risk assessment Maintain the confidentiality and integrity of key company information assets The company requires employees and operators to have their own personal computer system accounts and passwords, and the system requires regular password changes and automatic timeout settings to prevent account and password theft Comply with customer contracts and ensure customer information security.

　　The company complies with government regulations and industry standards to provide customers with products and services, and has established a "customer complaint handling method" for handling customer complaints. At the same time, in order to understand customer opinions and improve service quality, a customer satisfaction survey is conducted every year. The company website also has a news center and a contact email address for feedback, ensuring consumers and customers have a smooth feedback channel. Business or product-related emails: sales@Everest.com.tw.   

▌Customer Satisfaction Survey 

　　Everest attaches great importance to customer feedback, has established a "customer complaint handling method", and conducts a "customer satisfaction survey" every year to effectively address the issues raised by customers. The objects of the customer satisfaction survey are garment factories, brand owners, invoice customers, shipping customers,  and customers who have submitted complaints. The survey content includes ten evaluation items, such as "product diversity", "delivery time achievement rate", "handling timeliness", etc., to fully understand customer needs.  

　　Through irregular self-assessment and customer satisfaction analysis, and by referring to the evaluations from brand customers and suppliers, the company has established professional teams such as the quality stability function group, the lead time reduction team, and the stable mass production function group. Regular meetings are held every week to review the improvement situation and develop action plans to improve areas where customers express dissatisfaction. In 2024, a total of 28 satisfaction questionnaires were collected, with an overall satisfaction score of 3.48 points. "Delivery time achievement rate", "overall service and comparison with peers", "product diversity and applicability" and other aspects all meet customer needs and are expected to continue to improve in the future.